MOTORHOME2GO - MOTORHOME HIRE - FAQ
30 Nov 2017

 

What is the minimum Motorhome hire period and What does the final rental price include?

The minimum Motorhome hire period is 3 nights

How old are the motorhomes?

All our Motorhomes are no more than 3 years old and are regularly serviced and maintained at our Cheshire and Telford sites

How do I make a booking?

  • All Motorhome Hire bookings can be made over the phone. email, or on our online booking system.
  • All we need to secure your booking is a £250 deposit
  • We will contact you for the remaining balance 4 weeks before your Motorhome hire period begins.
  • If  booking our Motorhome's less than 4 weeks prior to collection the full amount is required.

What charges apply if I cancel my Motorhome booking?

  • More than 28 days before collection: the booking deposit is non refundable
  • 4 weeks – 2 weeks before collection 50% of total hire charges is non refundable
  • 2 week- No Show 100% of total hire charge is non refundable
  • Bookings are not transferable

What time can I collect/return my motorhome?

  • Collection times are from 3pm, last collection time is 1 hour prior to closing (closing time will vary depending on the season)
  • Please allow 1 hour for the full Motorhome hand over at our cheshire or Telford depots – to complete the documentation and demonstrate your vehicle to you
  • Return times are between 10am and 12 pm
  • A late fee will apply for all Motorhomes returned after 12 pm

What do I need to collect my motorhome?

  • All drivers MUST be present on collection of the motorhome
  • Full valid driving licence for each driver
  • Passport
  • Utility bill or bank statement to confirm your home address if it is different from your driving licence

What is the security deposit?

  • A security deposit of £1,000 is payable on collection by debit or credit card
  • The card holder must be present

Is there any excess on the vehicle insurance?

  • There is an Excess of £1,000 on the Motorhome insurance policy
  • CDW (Collision Damage Waiver) can be taken out at £10 per night of the Motorhome hire which will reduce the excess on the policy to £100.00. This does cover tyres and windscreen
  • Note that even when the CDW is taken out, the hirer is still fully liable for the following (to be settled via the ‘security deposit’): overhead damage, damage caused through reversing, replacement or repairs to windows, and internal damages or any damage costs caused through gross negligence. Please see our terms and conditions of trade for full details.

Can I take my motorhome to Europe?

  • Yes, although an additional charge of £10 per night is required

Can I take my motorhome to Ireland?

  • Yes, although an additional charge of £10 per night is required

Can I take my motorhome on a ferry?

  • Yes, the ferry company will usually ask you for the registration number and the vehicle length.
  • They also usually require a letter of authority from us.

Can I take my pet?

  • Pets may be allowed to travel and stay in our motorhomes but this must be discussed/authorised by prior to booking.
  • A fine for sanitising will be issued for any infringement of these terms.

Can you deliver?

  • Yes, we can deliver our Motorhomes please arrange in advance.
  • There will be an additional charge for areas outside 5 miles, charges depend on location

Can I leave my car at Motorhome 2 go?

  • Yes you can leave your car at our depot whilst your away
  • Your car will be secure in gated an locked compound
  • We do not accept any liability for any damages to any vehicles whilst in our compound

What does my motorhome come with?

  • Full tank of diesel
  • 2 x Bottles of gas (1x full refillable LPG plus one backup bottle)
  • Leisure Battery
  • Reversing Camera
  • Shower & Toilet
  • Gas hob
  • Oven
  • Fridge
  • Pots, pans and cooking utensils
  • Crockery, cutlery and wine glasses
  • Kettle
  • Kitchen cleaning starter pack (washing up liquid, tea towel, dishcloth, scourer, spray cleaner, rubbish bag and matches)
  • Fire extinguisher
  • Smoke Alarm
  • Gas powered hot water system
  • TV
  • CD stereo system
  • Roll out sun shade (available on some models)
  • European travel pack (if travelling in Europe)
  • Fresh water filling hose
  • Electric hook up cable (EU adaptor if travelling in Europe)
  • Toilet chemicals for the duration of your hire
  • Dustpan and brush

What works from the Motorhome leisure battery?

  • Lights are powered from the leisure battery
  • Fridge
  • Water pump
  • TV
  • USB charging sockets

What are the benefits of hooking up to mains electric?

  • A power source of 240 volts is needed to fully power the motorhome
  • The fridge can be used off the mains electric
  • The leisure battery will also charge through the mains electric
  • A generator placed outside of the Motorhome can also be used in place of a 240 volt mains hook up (please ask)

How many miles to the gallon can I expect?

  • All Motorhomes will do roughly 25-28 miles per gallon and around 350 miles to a tank of Diesel

Is Bedding included?

  • Bedding and towels are not included in the motorhomes as standard although we do hire sets
  • A single set can be hired for £25 per set which includes a duvet, pillow, sheets and a towel
  • A double set can be hired for £50 per set and includes duvet, 2 pillows, sheets and 2 towels

Will my motorhome fit a baby car seat?

  • All motorhomes can fit a baby car seat/high back booster seat/booster seat
  • Note that it is important to refer to our guidelines –  Motorhome Child Travel & Car Seats

Are the motorhomes suitable for winter hire?

  • Yes, all Motorhomes have double glazing and wall and floor insulation
  • They have either Gas or Electric central heating
  • The waste water tank is also heated

Can I take my Motorhome to Glastonbury?

How do I return my motorhome?

  • All Motorhomes must be returned to the Motorhome 2 go Cheshire or Telford depot between 10 am and 12 am (unless otherwise agreed)
  • We ask that the Motorhome is returned with a full tank of diesel and at least one full LPG Gas bottle
  • We ask that the Motorhome is returned with an empty toilet cassette and water tank
  • Vehicles are expected to be returned in a clean and tidy condition
  • Vehicles must be unpacked, cleaned and be ready to hand over to a member of the Motorhome 2 go team by 12 am
  • Failure to do any of the above will result in a fine